Shipping policy

Last updated: September 2026

Louise's Loot — Shipping Policy

Processing Time
All orders are packed and dispatched within 1–3 business days of payment being confirmed. During busy periods (e.g. new box launches or seasonal peaks) this may extend slightly — we will communicate any delays via our social channels.

UK Delivery
We ship to all mainland UK addresses. Estimated delivery times:
- Standard: 3–5 business days
- Tracked: 2–3 business days

Delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by the carrier, adverse weather, or events outside our control.

International Delivery
We currently ship to selected international destinations. Shipping options and costs are displayed at checkout based on your delivery address.

Please note:
- International customers are responsible for any import duties, customs fees, or local taxes applied by their country. These are not included in our prices or shipping charges.
- Delivery times for international orders vary by destination and carrier.

Packaging
Mystery boxes are securely packaged to protect the contents during transit. We do not repack or reseal boxes once they have been prepared — if your parcel arrives with visible damage to the outer packaging, please photograph it before opening and contact us.

Tracking
Where a tracked service is used, your tracking number will be sent to the email address on your order once your parcel has been dispatched. Please allow up to 24 hours for tracking information to update after dispatch.

Address Accuracy
Please double-check your delivery address before placing your order. We are not responsible for parcels lost or delayed due to an incorrect address provided at checkout. If you notice an error immediately after ordering, contact us at louisesloot@hotmail.com — we will do our best to update the address if the order has not yet been dispatched.

Contact
Email: louisesloot@hotmail.com