Refund policy

Last updated: September 2026

Louise's Loot — Refund & Returns Policy

Mystery boxes contain items chosen at random from within a stated category or minimum value range. Because the contents are revealed upon opening, we are unable to accept returns or offer refunds on the basis of personal preference, duplicate items, or dissatisfaction with the selection received. This is clearly stated at the point of purchase.

We will, however, always make it right if something goes wrong on our end.

Damaged or Incorrect Items
If your order arrives damaged, or if you receive an item that falls significantly below the stated minimum value without a reasonable substitute, please contact us within 48 hours of delivery at louisesloot@hotmail.com. Include:
- Your order number
- A clear photo of the item(s) and packaging

We will review your claim and, where we agree there is a genuine issue, offer a replacement, store credit, or partial refund at our discretion.

Missing Parcels
If your tracking shows your order as delivered but you have not received it, please allow 2 business days before contacting us — parcels are sometimes held by neighbours or in a safe place. After that window, get in touch and we will investigate with the carrier.

If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund.

Cancellations
Orders may be cancelled within 1 hour of being placed, provided they have not already been packed or dispatched. To request a cancellation, contact us immediately at louisesloot@hotmail.com with your order number.

We cannot cancel orders that have already been fulfilled.

Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.

Contact
Email: louisesloot@hotmail.com